The General Manager

He walks the building the way a captain walks a ship — engine rooms first. Laundry at seven, stewarding at half past, the morning briefing at eight where the day’s arrivals are read out like a manifest.

A hundred and eighty rooms, every one of them somebody’s occasion. He has learned to carry that without letting it show, which is its own kind of craft.

A full house weighs more than it looks. You learn to carry it quietly.

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